Business Process Managers (BPM) are in charge of business processes and the overall management of workflow processes. Their mission? To continuously improve processes and align functions that cover processes, IT systems, manual tasks and information. The BPM is the gatekeeper of the good execution of processes of IT, Operations and Business. Because of his transversal position, the Business Process Manager plays a key role in the company strategy: he is expected to propose the improvement axes and identify the necessary tools to achieve them. Hyper-automation, low-code tools, better collaboration between teams… Let’s look at the challenges awaiting the Business Process Manager in 2023.
Business Process Management: an increasingly customer-centric approach
A vital element in developing processes to improve operational agility, the BPM is also proving to be very useful for improving the customer experience. 76% of customers expect consistent interactions between the services they receive (SalesForce). Smooth and connected processes lead to higher customer satisfaction. For this reason, it is likely that in 2023 Business Process Management will have to focus its efforts on mapping customer journeys in order to optimize them.
Business Process Management: the rise of hyper-automation
By combining AI, Machine Learning and RPA (robotic process automation) tools, hyper-automation aims to automate virtually all repetitive tasks in business. How? By deploying a bot to replicate manual, predictable activities to gain efficiency and limit the risk of errors. Hyper-automation is so powerful that it can even automate automation! Hyper-automation is indeed able to dynamically identify business processes and automate them via bots. This is one of the biggest technology trends to watch closely, as it streamlines the complexity of BPM initiatives.
Business Process Management: towards an ever closer collaboration between business and IT
Business Process Management often experiences difficulties in compiling – and reconciling! -the needs of the various services. From business to IT to operations, it can be difficult to satisfy each area and ensure perfect collaboration. This phenomenon is all the more prevalent in large companies where various teams operate in different countries and has been reinforced by the widespread use of teleworking.
In this context, Business Process Management must include more functionalities to identify improvements, define process alerts, facilitate communication and secure exchanges. By focusing on business process modeling, BPM can enable better collaboration between business and IT. Even more so with a low-code platform such as Marjory.
Business Process Management: data management at the heart of projects
Companies have understood the importance of data. When used correctly, it allows to define KPIs and to have an overview of the processes. Indeed, collecting and especially analyzing data allows to improve the efficiency of services and to make informed decisions. But to be efficient, data must flow between different applications in an automated way.
For the past few years, many companies have been using tools that facilitate this integration between the applications used by different departments. We understand that integration must be automated to eliminate manual entry. This reduces the risk of error and speeds up the process and response time. For example, an order that is processed faster through automated integration allows for immediate information to be given to a customer regarding their delivery date.
2023 will be the year of the use of orchestration tools such as iPasS. They allow the management of all the processes through a single system. This avoids using several tools that perform multiple tasks but fragment the data and processes. And in fact, it allows better management of data integration between the tools used, whether in SaaS or on-site.
Business Process Management: low-code makes BPM accessible to more people
By 2024, more than 65% of application development will be done via a low-code platform (Gartner). These intuitive and ergonomic interfaces spare developers from manually writing lines of code: they rely on already written code components to design their applications on a drag-and-drop principle. Designed to accelerate development projects while reducing costs, low-code platforms also have the advantage of being usable by developers with a junior profile.
These are all advantages for BPM projects that previously required large teams and costly solutions! Low-code allows for the automatic generation of simple maps and dashboards around which users can easily generate information. Its highly visual approach allows business experts to visualize and understand more easily the processes automated by IT, while the technical side has the possibility to better understand the needs expressed by the business. Users can create very visual specifications so that developers can fully understand what is expected from a functional point of view.
As such, low-code is ideal for enabling all parties involved to fully understand a given business process. In the future, Business Process Managers can therefore count on low-code to democratize BPM even more.
More than ever, Business Process Managers need flexible tools to automate tasks with limited or non-existent added value. As mentioned, Low Code is very interesting in this respect. As a low-code solution for data integration and workflow automation, Marjory can also be used as a process monitoring and management tool by Business Process Managers.
As a process modeling and monitoring tool of excellence, our solution represents a major asset for improving business and IT collaboration. Are you looking for a powerful tool to facilitate your BPM projects? Contact us and tell us about your needs!