PRODUCT

Expertise Library

In the Expertise Library, a large number of business and functional processes are at your fingertips, ready to be customised to your needs.
The Marjory Expertise Library provides access to numerous business and functional processes, designed by online platform experts and customisable in order to fit with your project needs. It helps you to understand simply and quickly all the functional, application and operational impacts linked to the implementation of a Marketplace project. This guarantees a well-defined project and a faster framing phase.

The 25 key business and functional processes of an online platform

Discover the interactions between the different IT systems and the different participants in an online project. Iterate these processes during workshops with our Marketplace expert consultants in order to fit with the specificities of your human and IT organisation. You will come out with reference documentation for all phases of your project: Build, Run and Scale. This is THE ideal documentation base that everyone can understand, from developers to project managers and business unit leaders.
  • Align your business vision and its execution
  • Capitalise on best practices from leading marketplace experts
  • Accelerate your project’s time-to-market

Processes categorised 
into 6 main themes

Taxonomy management

Simplify the uploading of products for your marketplace sellers by defining the steps to be followed as well as the roles and responsibilities of the various parties involved.

Seller 
onboarding

Design the functional processes for the onboarding of your vendors and secure the collection of KYC data

Order management

Quickly understand the main principles of managing an order and iterate these processes to better fit your organisation.

Payment management

Learn about key payment processes in your Marketplace to connect the right payment solution to your project.

Customer care management

Learn how to manage a multi-seller customer care and dispute management in your Marketplace.

Technical monitoring

Discover the main KPIs of a Marketplace and define your own business and technical alerts!

Frequently asked questions

Why was the Expertise Library created?
This Expertise Library was created to reduce the time required to acquire the knowledge necessary to set up an online project, and therefore to improve the overall time to market.
What is it used for?
The Expertise Library allows you to accelerate the understanding of the business processes to be implemented, but also to structure workshops to be conducted for the launch or repetition of your project. It is a tool that will be adapted to the contexte of your project and your organisation and can constitute the documentation of your project. It is also the starting point for the technical developments that will be facilitated by Marjory’s technology.
Who is it made for?
It is aimed at companies that want to launch or iterate a project, as well as consulting firms that are looking for an efficient tool to support their clients or integrators who want to accelerate their understanding of a business process before it is integrated into their clients platform. 

Do you have any questions? 
Contact our experts!

Feel free to contact us if you have any questions about our product, our field of expertise or your project, especially if you would like to receive expert advice.
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